A few spins later, the machine malfunctioned again and, this time, it failed to restart. I notified casino personnel again, they reset the machine 2-nd time and compensated me $200. I notified casino personnel who reset the machine, but it malfunctioned shortly after. In the beginning of this year, during my visit to HC I played a slot machine and lost about 20,000 to this particular machine when it malfunctioned. I believe, many other Total rewards members were affected by similar situation. To this day these points are not credited. I was compensated with $100 dollars retail voucher and was told that the points / entries will be credited. I've notified casino personnel, who checked the logs and confirmed the discrepancy. The machine did not register any of the played amounts and no points or entries were credited. At the conclusion of my play I checked the card balance for the earned points only to discover that the I earned 0 points.

On July 19 I played certain amount of cash in the slot machine with my Total Rewards card. HC effectively excluded myself (with the most entries) and many other Total Rewards players, who to this day, don't even know about it, from this promotion. In the promotion official rules, in the brochures, posters, and email about the promotion HC said absolutely NOTHING about the requirement to activate the entries. I earned over 20,000 entries into these promotions (over $500,000 played), which almost guaranteed me a win, but my entries were not considered because I did not activate them 1 hour prior to drawing on the date of the drawing (by 18:00). in July of this year HC ran a series of promotions where a players would earn 1 entree into promotion for each $25 played. But what prompted my review is the several incidence of gross cheating by casino I will start with the most recent and the most outrageous incident of cheating by casino: 1. To make the long story short, during the last 7 years my gambling has become more and more destructive and the amounts I played and lost are astronomical. About 2 years later Harrahs bombarded me with free-play coupons in the mail. I was assured that no marketing mail will be sent. I signed-up for the card, but notified the clerk that I do NOT want any promotional mail from the casino since, I did not want my spouse to know that I played. At that time Harrahs Cherokee (HC) required players to sign-up for a total rewards card in order to play. My unfortunate affair with Harrahs Cherokee Casino began about 7 years ago, when I drove through the mountains of NC and stopped by Casino.

Harrahs cherokee nc casino reviews